Guides
MaskOff guides and answers
Setup, troubleshooting, privacy, and safer ways to handle unwanted calls.
Call recording with MaskOff
Record calls with MaskOff. Recording is included with every subscription.
GuideCan I try MaskOff without paying?
MaskOff starts with a 3-day trial.
GuideCan MaskOff identify an earlier call?
MaskOff cannot identify calls received before the service was active.
GuideWhere is MaskOff available?
MaskOff is available for eligible US mobile lines.
GuideHow to cancel MaskOff
Subscriptions are managed by Apple or Google, depending on where you started yours.
GuideFix a MaskOff activation error
Most activation errors come from a phone setting or a carrier restriction on the forwarding used when you decline a call.
GuidePrivate Caller vs. Unknown Caller
The labels look similar, but they can describe different caller-ID situations.
GuideResponding to repeated anonymous calls
Identifying and documenting calls can give you clearer information when deciding what to do next.
GuideA safer call routine for real estate professionals
Unknown prospects are part of the job. A consistent process can make those first contacts easier to assess.
GuideExport call logs and evidence reports
Export all identified calls—or calls from one specific number—as a timestamped PDF or CSV file.
GuideMaskOff vs. TrapCall
Compare Android and iPhone support, evidence reports, call recording, setup verification, ratings, and trials for two No Caller ID services.
GuideTrapCall Android alternative for No Caller ID calls
MaskOff identifies No Caller ID calls on supported Android mobile lines and is available directly from Google Play.