Guides

MaskOff guides and answers

Setup, troubleshooting, privacy, and safer ways to handle unwanted calls.

Guide

Call recording with MaskOff

Record calls with MaskOff. Recording is included with every subscription.

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Can I try MaskOff without paying?

MaskOff starts with a 3-day trial.

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Can MaskOff identify an earlier call?

MaskOff cannot identify calls received before the service was active.

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Where is MaskOff available?

MaskOff is available for eligible US mobile lines.

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How to cancel MaskOff

Subscriptions are managed by Apple or Google, depending on where you started yours.

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Fix a MaskOff activation error

Most activation errors come from a phone setting or a carrier restriction on the forwarding used when you decline a call.

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Private Caller vs. Unknown Caller

The labels look similar, but they can describe different caller-ID situations.

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Responding to repeated anonymous calls

Identifying and documenting calls can give you clearer information when deciding what to do next.

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A safer call routine for real estate professionals

Unknown prospects are part of the job. A consistent process can make those first contacts easier to assess.

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Export call logs and evidence reports

Export all identified calls—or calls from one specific number—as a timestamped PDF or CSV file.

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MaskOff vs. TrapCall

Compare Android and iPhone support, evidence reports, call recording, setup verification, ratings, and trials for two No Caller ID services.

Guide

TrapCall Android alternative for No Caller ID calls

MaskOff identifies No Caller ID calls on supported Android mobile lines and is available directly from Google Play.