MaskOff guide
Fix a MaskOff activation error
Most activation errors come from a phone setting or a carrier restriction on the forwarding used when you decline a call.
Start with the guided check
Open MaskOff Settings → Check my setup. Decline the test call when it arrives. If the check fails, follow the steps shown in the app.
If you still need to reactivate
- Turn off Wi‑Fi Calling.
- On iPhone, turn off Live Voicemail and Call Screening when those settings are present.
- Return to MaskOff and repeat the guided setup.
- Dial the activation code and wait for the carrier confirmation.
Use only the activation code and forwarding number displayed inside MaskOff. Do not substitute a number from another guide or an old screenshot.
If you use Metro: Enable Call Forwarding in the myMetro app or by calling *611, then return to MaskOff and continue setup.
What successful setup looks like
Your carrier confirms the forwarding change, and the guided test call passes after you decline it. If setup still fails, your plan may not support the required forwarding. Email support@maskoff.com with your carrier, phone model, operating-system version, and the exact error shown.
Be ready for the next blocked call
Complete the guided setup before it arrives.